4 Tips for Running a Smooth Constituency Office with Ecanvasser
We have worked with a wide variety of campaigns over the years, ranging from the first time candidate, to the fifth term Councillor, and the senior parliamentary party member. Each have their own style of campaign management and their respective constituents or voters issues.
As a result we decided to share a few tips we've picked up over the past while on how Ecanvasser can help with the workload in a busy constituency office.
Before we get started on the tips, we developed Ecanvasser based on our users feedback and suggestions. It's the only way we see on how we're going to grow a successful software business. Since conception, we have been making a conscious effort to build out our constituent services feature set. We're not finished. Nonetheless, we are very proud of what we've built to date.
1. Decide The Top Voter Queries First
Decide which voter queries align with your political campaign themes. Filter each query based on when it entered the Ecanvasser system. Do you want to only deal with queries from yesterday that came via email? Simply create that filter.
2. Check the Details of The Queries
Read through the query that came in and ensure these are factual and realistic. Then, decide who is best team member in the office to deal with the issue. Perhaps Jerry is better at dealing with transport issues over Tom? Assign the issue to Jerry. Or, can a member of the digital marketing team accurately craft a campaign brand message for you? Align the job requirements with an expert on your team.
3. Prioritize the Assigned Issues
Now that the issues have been assigned to the right constituency office team members. It's time to start prioritizing the workload and accurately segmenting themes, demographics, and voter data. Within the Ecanvasser software, you can simply click the level of importance to each issue and if you have started working on the issue select the status to be in review.
4. Logging Actions Taken on The Issue
For each action taken, log a note under the issue timeline to keep on top of the workload. This ensure that issues are dealt with in a timely and efficient manner. This is where having a fully optimized constituency office team is beneficial to the overall campaign strategy and timeline.
To ensure the issue doesn't get forgotten or closed. Create reminders at set intervals so you can ensure a timely conclusion to the issue that benefits the office and most importantly the constituent.
Be sure to set the status to be answered or resolved!
We hope that you will benefit from these tips. Every office is different so some, none or all of these may work for you. If you have any suggestions of your own or follow up questions.
Listening to our current users, we are aware that there can be an internal struggle of team management when it comes to organizing quickly. To get people out on doors, the back and forth over Whatsapp, Messenger, and (insert other apps here) can be endless. We aim to streamline this process for you with Ecanvasser. Now organizers can commit via the Walk app (their canvassing app!) and get notified in the run-up to the event so that they don’t forget. By building it into the door knocking process life has gotten a lot easier for campaign managers.