Payment Policy

Ecanvasser is a subscription-based cloud application and we offer a 7-day free trial so that you can assess the suitability of the application for your needs. This trial can be extended upon request if you need more time to assess the software.
For upgraded access, you can purchase a monthly or annual plan and the credit card on file will be charged on a recurring basis. 
We have four paid plans available (Starter, Standard, Standard Plus and Pro). We also offer custom plans that are agreed upon via a signed sales agreement. When you sign up for a paid plan, you are agreeing to pay and take responsibility for all charges made in accordance with the chosen plan and the following policies.

Cancellation Policy

Once a customer submits a request for cancellation, no additional charges will be made.
However, no refunds (prorated or otherwise) are provided upon cancellation.
In the interest of fairness to all of our clients, no exceptions will be made.

Free 7-day trial

Ecanvasser offers a free 7-day trial for all of our plans. Although you are required to provide payment information at signup, your trial will remain free until the end of the 7th day. Your first charge will be processed upon the expiration of your 7-day trial.
If you cancel your account before the trial ends, you will not be billed, even if you have entered your payment information.

Please note that free trials are limited to one per customer. Once you have used your free trial, you will not be eligible for another. If you attempt to create a new account after having already used your free trial, your subscription will begin immediately, and you will be charged from the start.

Monthly plan billing

Monthly plans provide month-to-month access, with monthly charges being made each renewal day (the same day of the month that you originally signed up for the plan). Monthly plans automatically renew every month. 
If you cancel before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.

Annual plan billing

Annual plans provide year-to-year access and substantial savings over the monthly plans. Annual plans are paid upfront and your agreement will automatically renew every year. 
If you cancel according to your services agreement and/or proposal before the upcoming renewal date, you will not receive a refund, and will not be charged on the following renewal date and henceforth. 
If you downgrade to a monthly plan before your renewal date, the change will become effective on the renewal date of your annual subscription.

Failed charges

If Ecanvasser is unable to bill your credit card, your account will enter the dunning process and you will then have 14 days from the failed charge date to update your card information before we limit your access to your account. 
Accounts that have been terminated may be reactivated if valid payment information is entered and the card can be successfully processed for all charges accrued on the account since the failed credit card charge. 
All unpaid accounts will be deleted after 30 days.